FAQ

 

PLACING AN ORDER & PAYMENT 

Do I need to create an account to make an order?

No, creating an account is optional. However, by creating an account you make tracking orders easier.

What is Candy Fix’s return policy?

All sales are final. We do not accept returns or refunds on purchases because candy is perishable.

What credit cards do you accept?

We accept Mastercard and Visa.

 

SHIPPING

My shipping address is wrong, how can you help?

Contact us at info@candyfix.com with you your order number, we will do our best to get your candy.

Do you ship internationally?

Currently, we ship to Canada only, but soon we will ship to the United States too.

How long does it take to ship my order?

Normally, it takes 1 business day for orders to be processed and shipped. Standard shipping usually takes between 2 to 7 business days. For more information on delivery options please check https://candyfix.com/pages/shipping

 

DIETARY INFORMATION

Do you have sugar-free candy?

Yes, we do. We have the Sugar Free 12 Flavor Gummy Bears at the moment and we will be adding more options in the future. 

Do you carry Kosher candy?

We do offer a variety of kosher candy and you will find it marked with the Kosher icon in the candy’s details.

Do you carry gluten-free candy?

We do have gluten-free products and you will find it marked with Gluten Free icon in the candy’s details. However, if your allergies are severe we suggest you avoid our candies since the packaging facility handles gluten-containing products.

Are Candy Fix products allergy friendly?

All the allergen information are stated in the details of each candy. However, if your allergies are severe we suggest you avoid our candies since the packaging facility handles candy that might contain peanut, milk, soy, wheat, and nuts.

 

CUSTOM ORDER

Is it possible to personalize my Candy Fix package?

Yes indeed. Our interactive website provides fun tools to select a design and add your personal message to the label. This costs $1.0 per label and will be applied to all the cubes in your package. We also offer a selection of cards with no extra charge.

Can I customize a large order of Candy Fix cubes for my special event

That’s exciting! If you have an order of 30 cubes or more, just email us on info@candyfix.com or fill the form on our special orders page and we will get back to you within 2 business days.

Does Candy Fix offer corporate gifts? 

Oh yes, we do! Please contact us at info@candyfix.com for more information.

How long does it require to finalize and ship customized large orders?

It really depends on how many candy cubes are in order and the shipping address. Typically it takes around 5 business days to process, approve then ship.

 

MISCELLANEOUS

Please feel free to contact us on info@candyfix.com to ask about a product, an order, payment information or media inquiries.

 

 

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